Get Advice

Get Advice

How to get free, impartial and confidential advice
Advice in person Email Us Phone Us Self-help

We operate a TRIAGE system to streamline our service in order to be better able to prioritise your enquiry and deal with it more effectively. The TRIAGE system means that, however you contact us, we will look to deal with your enquiry by telephone, e-mail, or video call where possible, but will offer face to face appointments where the circumstances require it. If your enquiry is genuinely urgent, we will try deal with it there and then, or if this is not possible then as soon as we can.

Triage 

  • Monday, Tuesday, & Thursday 9.30am - 3.30pm.
  • You will be asked for your contact and enquiry details and triaged as described above.
  • Every effort will be made to deal with your enquiry as quickly as we can.

 

Telephone Call Back Service – 01324 666935

  • You can make your call anytime. Obviously we cannot answer your call outwith our working hours or when staff & volunteers are busy. We do however offer the option for you to leave a message to request a call back as follows:
  • After 7-rings your call will transfer automatically to our answer machine where you can leave contact and enquiry details with a view to us calling you back. 
  • You will receive your first call back as soon as we can, but if busy it will take longer but will normally be within five working days. If you are not available when we call, we will make a further two attempts over separate days.
  • Messages are checked daily (except weekends).
  • If there is a genuine urgency &/or timelimit issue, please say so and we will try prioritise your enquiry.

 

E-mail Service – adviser@grangemouthcab.casonline.org.uk

  • Can be sent at any time.
  • All e-mails are checked daily (except weekends).
  • Please provide your contact and enquiry details, though be aware it is likely we will have to get back to you for further information.
  • We aim to reply within five working days.

 

Appointments

  • We will provide an appointment if your enquiry requires one, and after initial discussion with an adviser.

 

Document drop-off

  • If you need to hand in any documents please do so on a Mon, Tues or Thurs between 9.00am and 1.00pm.

 

Alternative advice numbers:

  • Advice Direct Scotland for consumer advice - 0808 164 6000
  • Shelter for housing advice - 0808 800 4444
  • ACAS for employment advice - 0300 123 1100
  • Universal Credit Help to Claim service - 0800 328 5644

 

Visit Advice for Scotland website or the Money Map Tool for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.

 

Advice in person

We operate a TRIAGE system to streamline our service in order to be better able to prioritise your enquiry and deal with it more effectively. The TRIAGE system means that, however you contact us, we will look to deal with your enquiry by telephone, e-mail, or video call where possible, but will offer face to face appointments where the circumstances require it. If your enquiry is genuinely urgent, we will try deal with it there and then, or if this is not possible then as soon as we can.

Phone us

We operate a TRIAGE system to streamline our service in order to be better able to prioritise your enquiry and deal with it more effectively. The TRIAGE system means that, however you contact us, we will look to deal with your enquiry by telephone, e-mail, or video call where possible, but will offer face to face appointments where the circumstances require it. If your enquiry is genuinely urgent, we will try deal with it there and then, or if this is not possible then as soon as we can.

  • Call our bureau directly

Email us

Send us an email with information about the issue you’re having and what type of advice you would like. Email is a useful way to contact us if you don't need an answer urgently. We’ll aim to get back to you within 5 working days.

Self-help

Visit the Citizens Advice Website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.